Frequently Asked Questions

If you are experiencing problems dialing out, please check the following:

• Verify the number is correct

Numbers can be 10 or 11 digits (with +1).

•  Long Distance

You can dial Local, Canadian, US and some Caribbean numbers with or without 1 in front.
You cannot dial International (other countries) with +1.

• International Dialing

Sometimes Long Distance is compared to International Dialing. 
Please use 011 before dialing country code, city code and number.
Note: Some Caribbean Islands are North America dialing and do not need 011.

• Yes, I did that. Still can't dial!

Please open a ticket and provide:

Date and Time of the call
Number dialed
Any additional information such as: any audio error messages, any phone error messages, call just keeps on dialing and so on.

For any Phone error messages, please visit: Phone Error Messages