Frequently Asked Questions

In order to create Multi Factor Authentication using Google Authenticator, follow the following steps.

First step is to Login to the Portal using the Username and Password created in through Welcome e-mail. The Username is automatically generated and Password set manually during the process.

Once you are logged in the Portal click on the First and Last name in the upper right corner.



Then click on Profile.



Scroll down until you see Change Account Security then click on Setup Google Authenticator button.



This will generate a QR Code which requires to be scanned via Google Authenticator on Mobile Device.
A Google Account is needed to setup this.
Please follow the steps from Google - Get verification codes with Google Authenticator.
For Android.
For iOS.

The Account Password that was used to login to the Portal should be put in the Current Password field.
The QR Code needs to be scanned in Google Authenticator before clicking Save button.

If you do not scan the QR code before saving you might have to redo these steps again.



Enter the 6 digit Google Authenticator code in the Passcode field.
Once the QR Code is scanned and Account Added to Google Authenticator, click on Save button.



Do not enter New Password and Confirm New Password, these are for Portal login.
Leave them blank.

Once the information is saved, go back to the Profile and the Google Authenticator will now be greyed out and state Google Authenticator enabled.



To remove the MFA and Google Authenticator, click on the X encircled button.